Job Description
City: United Kingdom
State: United Kingdom
Company: Anson McCade
User Researcher – UK Wide (Excluding London)
Up to £70,000 – Permanent
We’re looking for a User Researcher to join a high-impact team shaping some of the UK’s most critical public services. This is a chance to work on projects that directly improve lives, from healthcare and social care to government services.
If you’re passionate about user-centred design , have SC clearance , and want to make a measurable difference, this role is for you.
What you’ll be doing
- Plan and conduct user research using the right methods for the problem at hand
- Translate insights into actionable outputs: personas, journey maps, and user needs statements
- Collaborate closely with service designers, delivery teams, and client stakeholders
- Lead or contribute to research across all phases of delivery: discovery, alpha, beta, and live
- Present findings clearly and persuasively to stakeholders
- Support and coach junior researchers and team members
- Advocate for inclusive, accessible, and ethical design across all work
Experience required
- Proven experience in user research , ideally in public sector, government, or healthcare settings
- Strong grasp of user-centred design principles and research methodologies
- Experience working in Agile delivery teams
- Excellent communication skills, able to influence across teams and levels
- SC clearance (or ability to obtain) is essential
Nice to have
- Experience in full-service digital agencies
- Knowledge of information architecture, interaction design, or visual design
- Familiarity with UK Government Service Standard and GDS practices
- Active engagement in design/research communities (mentoring, speaking, etc.)
Why this is different
- Work on nation-critical services impacting millions of people
- Join a supportive, collaborative team where your voice and ideas matter
- Access career development across research, design, and strategy
- Flexible working and generous benefits
- Contribute to shaping a growing practice that defines the future of digital public services
We want researchers who can turn insight into impact , who are confident, curious, and ready to
work at the forefront of public sector design.
To explore this opportunity, get in touch directly.
