Job Description
location:46410,Merrillville, IN, United States
Company:TOP PRIORITY HOMECARE
Job Description
Job Description
The Home Healthcare Office Manager is responsible for overseeing the daily administrative operations of the agency. This role ensures efficient office management, regulatory compliance, staff coordination, and high-quality client service. The Office Manager serves as a key link between caregivers, clients, and leadership while supporting business growth and operational excellence.
Key Responsibilities
Key Responsibilities
Office Operations & Administration
- Manage day-to-day office functions, including scheduling, communication, and workflow coordination
- Maintain organized client and employee records in compliance with state and federal regulations
- Oversee office supplies, equipment, and vendor relationships
- Ensure smooth onboarding processes for new clients and employees
Staff Coordination & Support
- Assist with recruiting, hiring, and onboarding caregivers and administrative staff
- Coordinate staff schedules and ensure proper coverage for client care needs
- Act as a point of contact for employee questions, concerns, and performance issues
- Support training initiatives and ensure staff compliance with required certifications
Client Services
- Serve as a primary contact for clients and families, ensuring satisfaction and quality care
- Assist with client intake, assessments, and service plan coordination
- Address and resolve client concerns in a timely and professional manner
Compliance & Documentation
- Ensure compliance with state regulations, Medicaid/Medicare (if applicable), and company policies
- Maintain accurate documentation for audits, licensing, and accreditation requirements
- Assist in policy implementation and updates as needed
Billing & Financial Support
- Support payroll processing, timesheet verification, and billing procedures
- Work with accounting or billing departments to ensure accurate invoicing and reimbursements
- Monitor budgets and assist with financial reporting as needed
Business Development Support
- Assist in marketing efforts, community outreach, and referral source development
- Help identify opportunities for growth and improved service delivery
Qualifications- Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field (preferred, not required)
- Minimum 2–3 years of administrative or office management experience (healthcare preferred)
- Strong knowledge of home healthcare operations and regulations (preferred)
- Excellent organizational, leadership, and communication skills
- Proficiency in Microsoft Office and healthcare management software
- Ability to multitask, prioritize, and work in a fast-paced environment
- Key Skills & Competencies
- Leadership & team management
- Problem-solving and decision-making
- Attention to detail and compliance awareness
- Customer service excellence
- Time management and organizational skills
Work Environment- Office-based with occasional field interaction
- Fast-paced, team-oriented healthcare setting
- How to Apply
Submit your resume and cover letter to: toppriorityhomecare@outlook.comTop Priority Homecare is an equal opportunity employer committed to providing compassionate, high-quality care to our community.
