Job Description
Location: Toronto,Ontario,
DMT Solutions Global Corporation (d/b/a “BlueCrest”) offers products and services that enable clients to integrate all areas of print and mail into an end-to-end production environment. Our core products include high-speed, high-volume inserting equipment, customized sortation products for mail and parcels, software and high-speed digital color printing systems that create high-value, relevant and timely communications targeted to our clients’ customers.
BlueCrest is a global, innovative market leader in the mail space. Although our manufacturing headquarters is based in Danbury, Connecticut, we are a global company with clients and team members in over 15 countries worldwide, including an expansive field service team comprised of over one thousand specialized field service technicians.
Shift: Candidate must be available to work Continental shift (nights and days rotation). Rotating Shifts – 07:00 to 19:00 and 19:00 to 07:00. Repeating for 4 weeks at a time. The nightshift is 15% premium and weekend dayshift is 10% premium.
On-Site technicians keep electromechanical equipment running for corporate clients. They are the front line of customer service and client relationship as well. On-Site technicians perform preventative maintenance and repair large high volume mailing systems.
- Proactively schedule and perform preventative maintenance
- Trouble-shoot customer reported problems.
- Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
- Plan and perform equipment upgrades and new installations
- Manage a queue of calls to ensure that customers are contacted within the established guidelines, and that incidents are closed in a quality manner within the established guidelines.
As an Onsite/Field Technician you have:
- A minimum of 1 years’ experience trouble-shooting and repairing complex mechanical equipment.
- Strong experience working on electro-mechanical equipment
- A minimum of two years proven experience in building and enhancing Customer relationships.
- A valid driver’s license is required.
- Must maintain reliable transportation to travel to and from customer locations
- The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
- Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice
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Qualifications
As an Onsite/Field Technician you have:
- A minimum of 1 years’ experience trouble-shooting and repairing complex mechanical equipment.
- Strong experience working on electro-mechanical equipment
- A minimum of two years proven experience in building and enhancing Customer relationships.
- A valid driver’s license is required.
- Must maintain reliable transportation to travel to and from customer locations
- The ability to perform frequent lifting and/or moving items up to 50lbs. Are you able and willing to do this with or without accommodation?
- Flexibility to work overtime, weekends, holidays, and/or different shifts as needed with minimal notice
